xe66's Responsible Gaming Policy
Betting and casino games are a form of entertainment — but they should never become a problem. xe66 wants every player to understand their limits and play safely and enjoyably.
Why Is Responsible Gaming Important?
Ensuring every gaming session stays healthy and enjoyable is one of our main goals at xe66. Betting should never be seen as an alternative source of income — it is entertainment, and staying within a set budget makes for the best experience. If you feel your gaming habits are changing and becoming a problem, seeking help at the right time is the wise choice.
Under our Terms and Conditions, you must be at least 21 years old to open an account and take part in any betting activity on xe66. Minors are strictly prohibited from creating or using an account, and xe66 reserves the right to verify any account if there is any such suspicion.
Most people gamble responsibly — they set limits, stop when they lose, and do not spend their savings chasing wins. However, for some people, gambling can get out of control. On this page we will help you recognise those signs and explain how to get support.
For any questions, you can read our FAQ, or contact our support team directly — they are ready to help you in Bengali and English 24 hours a day, 7 days a week.
Self-Limit Tools and Features
Set Deposit Limits
Decide for yourself how much you will deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately.
Session Time Limits
Set a time limit for how long you play in one session. The system will alert you when the time is up.
Cooling-off Period
Temporarily close your account for 1 day to 6 weeks. No deposits or bets are possible during this time.
Self-Exclusion
If you need a longer break, activate the option to close your account for 6 months or permanently. The support team will help you.
Loss Limit
Let betting stop automatically after you lose a set amount — you control this limit yourself.
Contact Support
Contact our 24/7 live chat or email to set up any tool or to discuss account limits.
Warning Signs of Problem Gambling
Be cautious if you notice these signs
Returning repeatedly to try to recover lost money and feeling the urge to place larger bets.
Using daily living expenses, savings, or borrowed money for betting.
Hiding the amount you gamble or your losses from family or friends.
Feeling restless, irritable, or experiencing mood changes when you cannot gamble.
Spending far more time and money on gambling than planned, and being unable to stop.
Experiencing problems at work, in your studies, or in family relationships because of gambling.
Healthy Gambling Habits
Only bet money that you can afford to lose without it affecting your daily life.
Set a time and budget before you play and stick to those limits.
Take regular breaks — focus on other activities and hobbies outside of gambling.
After a loss, take a break rather than making emotional decisions, and think with a clear head.
Talk openly with family and friends — they are your greatest support.
Our Commitment
xe66 believes that building a responsible platform is not just about rules — it is a genuine expression of care for players. That is why we invest in creating an environment where every member can play at their own pace, within their own limits.
Under our Privacy Policy, information about your use of responsible gaming tools is kept completely confidential — it is never shared with third parties. Choosing self-exclusion or setting limits is a brave and right decision, and we respect it.
- Age verification is mandatory during account registration — registration is not permitted for those under 21.
- If suspicious account activity is detected, xe66 will reach out and provide assistance as needed.
- Self-exclusion requests are acted on promptly and all subsequent promotional communications are stopped.
- The support team helps with any responsible gaming question without judgement and with empathy.
- If you or someone in your family has a gambling problem, contact us directly via live chat or email for support.
Ask Yourself Some Important Questions
Ask yourself the questions below. If you answer "yes" to one or more, it may be time to take a break or seek support.
These questions are not a substitute for professional assessment, but they are a first step toward understanding yourself. If you feel you need help, use the support resources listed below — or talk to us on live chat right now.
Where to Find Help
xe66 Live Chat Support
Come to our live chat at any time. The support team is available around the clock in Bengali and English to help with self-exclusion, deposit limits, or a cooling-off period.
Contact by Email
You can also write to us in detail by email outside of live chat. The xe66 support team responds to every message confidentially. Email address: [email protected]
Family and Trusted People
Talk openly with the people close to you. Family and friends are your first source of support — sharing your situation with them is often the greatest help.
Professional Counselling
Seeing a mental health specialist or behavioural counsellor is not a sign of weakness — it takes courage. Various mental health organisations in Bangladesh provide this kind of support.
Journal and Personal Plan
Write down the time and money you spend gambling each day. Seeing your own patterns makes it easier to make decisions. It is a simple but effective habit.
FAQ on Responsible Gaming
Contact Information
21+ xe66 is for those aged 21 and above only. If you have a gambling problem, seek help — it is a sign of strength.